Join us

Company Description

SmartNS Technological S.A. is a seasoned player in the IT infrastructure support and IT security services sector, boasting two decades of rich experience. Our journey is marked by innovation and adaptability, as we continually expand our services to meet the evolving IT and security needs of our clients. With a proven track record of successful projects and a dedicated team, we are continuously growing, and we are actively seeking new talented individuals to join our team and advance professionally with us.

Role Description

This is an entry-level, full-time hybrid role for an Information Technology Support Engineer based in the greater Athens area in Greece. The Information Technology Support Engineer will be part of the Level 1 support team that provides direct assistance to SmartNS Technological S.A’s customers. This support encompasses addressing various IT-related issues, troubleshooting problems, and aiding customers with their system and network concerns. As this is a customer-facing role, it demands excellent communication skills and a willingness to engage in day-to-day communication with end users. The role also requires on-site visits to customer’s premises.

Key Responsibilities

• User Support: Provide technical assistance and support to end-users, addressing their IT-related concerns, issues, and questions on-site or remotely.
• Troubleshooting: Diagnose and resolve hardware and software problems efficiently, ensuring minimal disruption to users’ workflow.
• Ticket Management: Utilize ticketing software to log, track, prioritize, and manage user requests and incidents.
• Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on computer hardware, peripherals, and networking equipment.
• Software Deployment: Install, configure, and update software applications as needed
• Network Support: Assist with network-related issues, including connectivity problems, VPN setup, and basic troubleshooting of TCP/IP, DNS, DHCP, etc.
• Security Awareness: Adhere to IT security best practices and policies, reporting and addressing security incidents promptly.
• Documentation: Maintain accurate records and documentation of support activities, troubleshooting steps, and resolutions for future reference.
• Hardware and Software Inventory: Maintain an inventory of IT assets, including hardware and software licenses.
• 27/4 Support Center: Be member of our 24/7 support team to support our customers operations.

Required Qualifications:

• IT Degree in a related field or equivalent professional experience.
• Any kind of computer industry certifications will be considered a plus.

Other requirements:

• Exceptional problem-solving, communication, and teamwork abilities.
• Experience in customer interaction and delivering technical solutions.
• Quick learner in new technologies.
• Completion of military service is a plus but not a must have. (applicable to male candidates).
• Driving License.
• Availability to work on shifts for our 24/7/365 support

Benefits:

• Exciting & challenging environment.
• Career & competencies development.
• Continuous training.
• Flexible working conditions.
• Friendly work climate.
• Competitive salary package & bonus.
• Commuting expenses.

SmartNS Technological S.A. is a seasoned player in IT infrastructure, infrastructure security, and automation, boasting two decades of experience. Our journey is marked by organic growth, continuous innovation, and adaptability as we evolve our services to meet the changing needs of our clients. With a proven track record of successful projects and a dedicated engineering team, we continue to grow and are actively seeking talented individuals to join us and advance professionally.

This position requires on-site presence during specific project phases. Candidates must be based in Greece or willing to relocate. Please do not apply if you do not hold an active EU work permit.

Position Summary

We are seeking a skilled Network Engineer to contribute to several long-term network infrastructure projects for high-profile clients. The ideal candidate will have solid hands-on experience in designing, configuring, implementing, and supporting Cisco enterprise and data center networking environments.

A CCNA certification is required. Experience with Cisco Catalyst and/or Cisco Nexus solutions is strongly preferred. Candidates with CCNP-level knowledge (even if uncertified) will be considered an advantage.

This is a hands-on engineering role focused on implementation, optimization, and troubleshooting of enterprise network environments. The role reports directly to the Network & Network Security Engineering Manager and involves close collaboration with Senior and Principal Engineers.

Key Responsibilities

• Implement and support enterprise and data center network architectures across LAN, WAN, and campus environments.
• Perform deployments, upgrades, and troubleshooting on Cisco Catalyst and Nexus switching platforms, as well as routing technologies.
• Assist in projects involving data center networking, redundancy models, segmentation, and multi-tier designs.
• Ensure network performance, scalability, and high availability through proactive monitoring and optimization.
• Collaborate with internal engineering teams and customer stakeholders to gather requirements and deliver successful technical outcomes.
• Provide technical input to Project Managers during planning and execution.
• Stay updated on enterprise networking technologies, Cisco architectures, and industry standards.
• Support junior engineers where necessary.

Qualifications

• 2–3 years of proven hands-on experience as a Network Engineer.
• CCNA certification (required).
• Proven expertise in Layer 2 / Layer 3 enterprise network implementation.
• Practical experience with Cisco Catalyst and/or Cisco Nexus platforms.
• Solid understanding of routing protocols and campus network architectures.
• Experience with data center network designs is a plus.
• Strong troubleshooting and analytical skills.
• Excellent communication and teamwork abilities.
• Bachelor’s degree in Computer Science, IT, or related field (preferred but not required).

Benefits

• Competitive salary and performance-based bonuses.
• Professional development support and certification reimbursement.
• Remote or hybrid work model where applicable.
• Supportive, collaborative, and growth-oriented company culture.

Position Summary

We are seeking an experienced and highly skilled Senior Network Engineer to join our team and contribute to several long-term network infrastructure projects for high-profile clients. The ideal candidate will have strong hands-on experience in designing, configuring, implementing, and maintaining Cisco enterprise and data center networking environments. An active CCNP certification or equivalent proven hands-on experience is required, along with expertise in Cisco Catalyst/Nexus switching and enterprise routing technologies.

This is a hands-on engineering role involving the architecture, implementation, optimization, and troubleshooting of complex enterprise network environments.

The role reports directly to the Network & Network Security Engineering Manager and will collaborate closely with our Principal Engineers.

Key Responsibilities

• Design, implement, and manage enterprise and data center network architectures across LAN, WAN, and campus environments.
• Perform deployments, upgrades, and advanced troubleshooting of Cisco Catalyst and Nexus switching platforms, as well as Cisco routing technologies.
• Contribute to projects involving data center networking solutions, including multi-tier designs, redundancy models, segmentation, and fabric architectures.
• Ensure network performance, scalability, and high availability through proactive monitoring, optimization, and adherence to best practices.
• Collaborate with internal engineering teams and customer stakeholders to capture requirements and deliver successful technical outcomes.
• Provide technical expertise and input to Project Managers during planning, execution, and delivery phases.
• Stay current with evolving enterprise networking technologies, Cisco architectures, and industry standards.
• Lead and support junior team members in their technical growth and development.

Qualifications

• Minimum 5 years of hands-on experience as an Enterprise Network Engineer.
• CCNP certification or equivalent practical hands-on experience (required).
• Proven expertise in Layer 2/Layer 3 enterprise network design and implementation.
• Strong practical experience with Cisco Catalyst and/or Cisco Nexus switching platforms.
• Solid understanding of routing protocols and campus network architectures.
• Experience with data center network designs.
• Strong analytical and troubleshooting abilities.
• Excellent communication and teamwork skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not required).

Benefits

• Competitive salary and performance-based bonuses.
• Professional development and certification reimbursement.
• Remote or hybrid work model where applicable.
• Supportive, collaborative, and growth-oriented company culture.

Position Summary

We are seeking an experienced and highly skilled Senior Data Center Network Engineer to join our growing team. The ideal candidate will have extensive experience in designing, implementing, and supporting enterprise data center networks, with a strong background in Cisco Nexus, Cisco ACI, and Cisco NDFC technologies. This role involves hands-on architecture, configuration, and optimization of complex data center network environments to ensure high performance, availability, and scalability for mission-critical systems. The position will be a member of a newly established, independent Data Center Engineering Team, reporting directly to the Technical Operations Director, and will work closely with our Principal Data Center Engineers and Project Managers to deliver large-scale infrastructure projects for enterprise and financial sector customers.

Key Responsibilities

• Design, implement, and maintain complex data center network infrastructures using Cisco Nexus, ACI, and NDFC solutions.
• Perform configuration, integration, and advanced troubleshooting of Cisco Nexus Switches, ACI fabrics, and NDFC-managed environments.
• Develop and maintain L2/L3 network architectures, including VLANs, VPCs, VXLAN, EVPN, BGP, OSPF, and QoS.
• Utilize Cisco NDFC for centralized fabric management, automation, and policy-based configuration of Nexus environments.
• Support hybrid cloud integrations and virtualized data center environments.
• Collaborate with IT, cloud, and security teams to ensure seamless network interoperability across systems.
• Implement and maintain network monitoring, logging, and automation tools (Ansible, Python, REST APIs).
• Participate in the design of high availability, disaster recovery, and network security strategies.
• Provide Level 3 support and act as a subject matter expert during project implementation and operations.
• Prepare and maintain detailed network documentation, topologies, and configuration baselines.

Qualifications

• Minimum of 5 years of experience as a Data Center or Network Engineer with proven hands-on experience in large-scale environments.
• Familiarity with Cisco Nexus platforms, Cisco ACI, and Cisco NDFC.
• Deep understanding of data center routing and switching technologies (BGP, OSPF, VXLAN, EVPN, VPC).
• Understanding of virtualization platforms (VMware, Hyper-V) and storage networking (FC, FCoE).
• Understanding of automation and orchestration tools (Python, Ansible, Terraform).
• CCNP Data Center or CCNP Enterprise certifications
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred but not required).

Benefits

• Competitive salary and performance-based bonuses.
• Professional development and certification reimbursement.
• Remote work options.
• Exposure to cutting-edge Cisco data center technologies (ACI, NDFC, Nexus 9K) and large-scale enterprise projects.
• Collaborative and inclusive company culture.